Support

For Avaz ver 6.6.5 and above on iOS

Avaz now offers a convenient way to delete unwanted backups directly from your device. 

1. Navigate to Menu > Settings > Backup & Restore. 
2. Go to Your Backups or Current Auto Backups and select the backup to delete. 
   
   
3. Tap "Delete". 
   
   
4. Select where to delete backup from, depending on where you have stored the backups. You can delete the backup from the Cloud or local device (app) or both. 
   
   
   
   1. Delete from Local - this deletes the backup only from the device. This is used for temporary deletion of the backup from the device. 
      Note: However, when the app is connecting with the Cloud, the backup synch with the device and will again show up in the app. If you want to permanently delete the backup, you need to delete it from Both - both from the device and the Cloud. 
   2. Delete from Cloud - this deletes the backup only from the Cloud.
      Note: When the app synchs with the Cloud, the backup will sych back to the Cloud. If you want to permanently delete the backup, you need to delete it from Both - both from the device and the Cloud.
      Delete from Cloud - this deletes the backup only from the Cloud.
      
      
   3. Delete from Both - this deletes the backup both from the device (local) and from the Cloud. 
      This is to be used if you want to permanently delete the backup from both the device and the Cloud and you don't want it coming back into the app. 
      
      
5. The backups will be deleted from the selected locations, as selected. 
   
   Note: Deleting a backup will also delete any associated data from the app. Therefore, it's important to be certain that you no longer need the selected backup before deleting it. Once deleted, it cannot be restored. 
   
   
   For older versions of Avaz (older than 6.6.5)
   
   In order to delete backups from your Avaz app, you need to delete it through iTunes, by connecting your iPad to your computer, through a cable.

Important note: If you have linked Avaz to Dropbox earlier, then you need to delete the backup from two locations simultaneously (from the device and from Dropbox), else the backups would sync back to your device when you connect to Dropbox and would reappear in the list of backups. 

1. How to delete the backup in the app (device) through iTunes

1. Plug in your iPad to your computer.
   
2. If iTunes does not start up automatically, select iTunes to open it. 
3. Select iPad icon in iTunes.
   
4. Click Apps in the list on the left, then scroll down to the 'File Sharing' section.
   
5. Select Avaz app from the list of apps displayed under 'Apps'. On the right panel it displays the list of files present in the app under Avaz documents. 
6. Select the backup files that you want to delete from the documents list and press the Delete key on your keyboard.
7. Click Delete when iTunes asks you to confirm. 
8. The backup files are now deleted only from the device. 
9. NOTE : If you have linked to Dropbox in the past, you need to delete the backups from Dropbox too simultaneously. Else, when you connect to Dropbox the next time, the files from Dropbox will sync back to your iPad. See below how to delete the files from Dropbox.

2. How to delete Avaz backups from Dropbox

1. Open the Dropbox site (www.dropbox.com) from your computer, through a browser and sign in to the same Dropbox account that you had linked to from Avaz app.
   
2. Navigate to Apps > Avaz folder and select the files that you want to delete. The backup files have a .avz or .avt extension. The row of the selected file is shaded light blue. 
3. You can select multiple files by holding the Shift key down while clicking the up and down arrow keys.
   
4. Click the Delete button to delete the selected files.
   
5. Confirm the deletion in the confirmation window by clicking Delete. 
6. The selected files are deleted from Dropbox (in the Cloud).
7. If you have deleted a file by mistake, you can undo the delete, by tapping the Undo button on the top center of the screen, which is visible for a few seconds immediately after the deletion.