Induction

Induction
About Invention Labs (in person) Products  Avaz App Avaz MDA Reader Avaz FreeSpeech - Ajit's TED Talk About Avaz What is Avaz? Whom is ...
Fri, 6 Nov, 2020 at 6:21 PM
Important resources for AAC
Understanding AAC -  Introduction to AAC - What is AAC ? By Susan Stokes - a very useful video to watch!  Myths and facts around AAC  AAC Implement...
Fri, 6 Nov, 2020 at 6:24 PM
What are the channels for providing Customer Support for Avaz?
Channels for providing Avaz Support : 1. email support (mails sent to support@avazapp.com) TOOL used - Freshdesk URL : www.avazapp.freshdesk.com Crede...
Fri, 12 Jul, 2019 at 2:09 PM
Guidelines for using Freshdesk
  Response time and resolutions   Ensure 24 hour response time to New tickets (the earlier the better) Set important Issues / Bugs to HIGH/ URGENT ...
Tue, 10 Dec, 2019 at 3:24 PM
What are the resources for Avaz Support?
Avaz Support FAQ Subscription extension tool  Demo of Avaz Videos of Avaz Features  Videos from Avaz 4.0+ ...
Wed, 4 Nov, 2015 at 2:51 PM
Tags to be added to Freshdesk tickets
Tags to be added For each ticket type, add the next level of detail in the form of queries:  1. Ticket type = Query       For Presales-queries   ...
Mon, 18 Nov, 2019 at 12:13 PM
Where do I start - for providing Customer Support?
Intro to AAC and Avaz Testimonials from Users Avaz user videos List of schools using Avaz in India Customer Support for Avaz What are the custome...
Mon, 15 Jul, 2019 at 4:38 PM
Guidelines for providing great customer support
Read online articles: 6 important phrases to use during customer interactions:  I don't know but I'll find out for you. I...
Fri, 16 Oct, 2015 at 11:39 AM
How to respond to customer mails?
IMPORTANT  Use Insert Solutions (with link) and Insert Canned Responses (to use templatized responses) What tickets to start with  ...
Wed, 13 Apr, 2016 at 2:49 PM
Sample response to a complaint (Karen)
Complaint: We did not deliver on our promise Actual email received from a Customer who was angry that we had promised the Print PDF last year a...
Tue, 29 Sep, 2015 at 10:47 AM