Support

About Invention Labs (in person)

Products 

• Avaz App
• Avaz MDA Reader
• Avaz FreeSpeech - Ajit's TED Talk

About Avaz

1. What is Avaz?
2. Whom is Avaz suitable for?
3. What platforms does Avaz run on?
4. Introduction to Avaz and AAC - watch first 15 mins (for an intro to why AAC, who needs AAC, Myths and Facts)
5. Avaz US demo - Full demo of Avaz app
6. What are the international versions of Avaz?
7. What are the languages supported (partially) by Avaz?
8. More about Avaz
   1. Awards received
   2. Avaz in the news
   3. Avaz User Testimonials
      1. Impact of AAC - Smrithy Rajesh's experience - https://www.youtube.com/watch?v=7gEclP5ueWc And link to her blog -> Smrithy Rajesh's blog
      2. Testimonials - Brief testimonials,  Long / detailed testimonials and More Testimonials

   4. Research related to Avaz - Research 
      
      

AAC RESOURCES

What is AAC ? By Susan Stokes - a very useful video to watch!

Click here for more resources on AAC - Important resources for learning about AAC 

AVAZ-RELATED RESOURCES

Avaz FAQ  (The main resource that can be used for responding to Support related queries) 

What are the resources to learn about Avaz?

TO BE INSTALLED

• Install Avaz 

  • Avaz India on Android Avaz - India  (Subscription)

  • Avaz India on iPad - Avaz India (Lifetime) - through promo code

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SUPPORT RELATED 

Avaz user Community 

• Join SCAN Whatsapp Group- https://chat.whatsapp.com/GU3IdmnZGHOKdkDCv62Ypm

• Avaz SCAN Group on Telegram- Join Avaz (SCAN) Telegram group

• Download Telegram if you don't have the app: https://telegram.org/dl

• Join Facebook user group - Avaz Users family

Providing Support

• What are the channels for providing support -Channels 

• Avaz Released Versions (version-wise feature listing)

Freshdesk (for email support)

• Freshdesk site (main tool for Support)

• Credentials - individual email id  (pwd through slack)

• Guidelines for using Freshdesk-  (but some fields have changed) 

• Freshdesk Demo 

• What are the tags to be added to tickets?

• Guidelines for responding to customer tickets 

Freshchat  (for Chat support - Chats (in-app, website and Whatsapp)

• Freshchat site - http://avazapp.freshchat.com/

• Credentials - support@avazapp.com (pwd through slack)

• Demo 

            Saathi  

• An Internal tool for checking customer data and subscription extension 

• URL - http://54.148.154.43/support/

• Vignesh to create a new login 

            Avaz Quiz

Avaz Quiz

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