Support

General FAQ 78

• What does Avaz mean? And how do I pronounce it?
• What devices and platforms does Avaz run on. What are the minimum specifications / configuration required for running Avaz?
• What are the languages supported by Avaz app (voice and text in picture mode) ?
• How does Avaz compare with other AAC apps or what makes Avaz different / unique?
• What is Avaz?

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New to AAC? Learn about AAC, Myths and Facts and AAC Resources 8

• AAC Primer
• AAC Primer - resources and links
• AAC Myths and Facts
• What is the difference between Speech, Language and Communication?
• Myths and Facts (details)

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New to Avaz? Get started. 31

• How to start using Avaz ? (new)
• View Avaz India demo
• Getting started with Avaz (India) - demo
• Starting Tips
• What items do I add to Avaz to personalize / customize it for my child?

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Using Avaz? Learn Communication Strategies, tips and ideas 29

• How to teach emotions and expression of feelings?
• How to teach requesting?
• Core word posters
• Ideas and Tips to motivate communication
• Communication Tips and Guidelines

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User videos and stories 22

• Advaith expresses his preferences and learns concepts using Avaz
• Aditi Sowmyanarayan shares her thoughts using Avaz
• Vedansh (7 year old) uses Avaz
• SLP Vidya uses Avaz for various purposes of communication
• Pranav uses Avaz while Shopping

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User Testimonials (Avaz India users) 8

• Testimonial Letters from leading Special schools of India
• Dr. Preeja Balan, SLP - India (Bangalore) -( Testimonial letter)
• Vidhya Mathalai SLP- India (Bangalore)-(text of email)
• User Testimonials (brief)
• Avaz is my voice - Preetha Menon's blogs about her non-verbal son

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User Testimonials 11

• Mother of Heather Peters - USA(Illinois)- (videos)
• Mother of Brice Bender-USA (Georgia)- How Avaz has made her son a happier child (video)
• Mother of Brice Bender-USA (Georgia)- how Avaz has made a difference in her son's life (video)
• Mother of Sophie -USA (SC) - How Sophie uses Avaz to say she wants to communicate (video)
• Mother of Sophie and her SLP-USA (SC) -(videos)

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Webinars 1

• Q & A Webinar series with Lauren Enders - Learn to communicate

Purchase, Pricing and Subscription 28

• What is the price of Avaz (how much does Avaz cost) ?
• How do I buy / purchase / install Avaz app on my device?
• What are the purchase options for Avaz and how do I subscribe for it?
• How do I login to Avaz on the 2nd device or same device (after deleting the app) ? (monthly subscription or a full purchase)
• What is the price of Avaz India?

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Picture mode 17

• How does the picture mode work?
• What is the Pragmatic Vocabulary and what are the vocabulary levels in Avaz?
• Does Avaz vocabulary promote motor planning ?
• How do I find or search for words in the vocabulary?
• What is the Alert button?

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Pic mode - Edit/Customization 29

• How do I add new words (buttons/icons) to the Avaz picture vocabulary?
• How do I print a page (screen) or print Avaz book (Avaz vocabulary as a low tech version) as PDF ? (Avaz 4.0 and above only)
• How do I record my voice or change the audio ?
• How do I edit an icon or change Avaz vocabulary (text, image, audio) ?
• How do I change the pronunciation of words that are mis-pronounced by Avaz?

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Keyboard mode 6

• How does prediction work in the keyboard mode?
• How to reuse and delete frequently spoken messages - through Save/Load
• How do I access the history of recently spoken sentences (or words) in Avaz?
• How do I clean the history of recently typed words?
• How do I delete a saved phrase/ sentence / message?

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Settings (General) 21

• I have forgotten my password for Settings / Edit. How to reset the password?
• How do I lock or block access to Settings and Edit buttons?
• How do I set up Apple’s Guided Access to disable buttons that I don’t want to be activated on the app?
• What are the word (morphological) forms displayed in Avaz?
• How do I set up Avaz for my child - using Settings Wizard (Pro, Lite)

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Picture mode settings 13

• How do I change the grid size / number of pictures per screen?
• How do I set or change the vocabulary level in picture mode?
• How do I change the text (caption) size in the buttons?
• How do I lock the page or turn off the screen scroll (page swipe)?
• How do I remove the message box from the screen?

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Keyboard settings 5

• What are the different layouts for keyboard?
• What are the settings in predicted words?
• How do I turn off or control the predicted words?
• How does Avaz spell check using Phonetic spelling?
• How can I reduce or fade away the prediction?

Audio settings 5

• How do I change the voice or the accent to suit the user?
• How can I change the speed of the audio? It is too fast and my kid can’t understand it.
• How do I prevent the app from speaking out the buttons (non-AAC buttons), like ‘Go back’, ‘Home’, ‘Load’, ‘Save’ etc.?
• How do I disable the audio each time an icon is pressed, and speak out only the final message?
• How do I disable or turn off audio for icons or folders/categories (Audio Settings)?

Avaz versions and Release Notes 5

• Avaz Release Notes - What's new in Avaz released versions? (ver 3 to 5)
• In what languages is Avaz available? (international versions)
• Avaz Dansk - Avaz Billedkommunikation
• Avaz Australia
• Avaz AAC ver 6.6 - Release Notes

In-app support 5

• How do I know which version of Avaz I am running?
• How do I access in-app resources and materials?
• How do I ask my questions to Avaz support using Avaz app?
• If I don’t understand some of the app buttons, how can I get in-app help for it?
• How do I view FAQs from the app?

Avaz Dashboard 10

• What is the Dashboard icon? (available for Avaz 4.1 and above)
• How do I track Avaz usage ? What kind of analytics does Avaz provide ?
• What is Communication Adventures and how do I play it?
• What is Practice Now button (Practice sentences) and how does it work?
• I am not able to access Avaz Together any more! What happened to Avaz Together?

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Trouble Shooting 17

• I am not able to purchase Avaz India from Play Store. What do I do?
• I am unable to backup to Dropbox or restore a backup from Dropbox. What do I do?
• I am not able to link to Dropbox or my app crashes when I try to link to Dropbox. What do I do?
• I have problems with Avaz - it is behaving strangely / freezing / response time is very slow. What do I do?
• The audio is not working in Avaz (no sound). What do I do?

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Press Releases 1

• CNBC interview of Ajit Narayanan - Change Makers series

Services - ACAP Course 1

• List of Avaz Certified AAC Professionals (ACAPs)

General FAQ 1

• Release notes for Reader (internal)

General 1

• What's new in FreeSpeech ver 1.2?

Pricing 0

Troubleshooting 0

Sentence Creation 0

Settings 0

User Videos 1

• Children using FreeSpeech to learn language

Product-related 5

• Avaz - Release notes (internal notes)
• Avaz (all apps) version history
• Avaz International versions (other lang) release notes and differences
• iOS 15 open bugs / issues
• Master OTP

Payment-related 3

• How to issue Proforma Invoice / Invoice?
• Razorpay links for Avaz India (Android)
• App details - pricing, platforms etc.

Induction 15

• Induction
• Important resources for AAC
• What are the channels for providing Customer Support for Avaz?
• Guidelines for using Freshdesk
• What are the resources for Avaz Support?

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