How do I get a refund or contact Apple Support for purchase irregularities?

Modified on Mon, 21 Jul at 1:53 PM

If you have done an accidental purchase of the app, you may claim a refund through iTunes. This is allowed to be done within 48 hours of app purchase. 


For more details click here to see How to get a refund from the App Store /iTunes?


For reporting your problem, click here  Report a problem.

This helps you to request for help for an app purchased within the last 48 hours.

  1. When prompted, enter the Apple ID and password used to initiate the purchase of the item, then click Sign In. 
  2. Find the item you're having a problem with, then click Report a Problem next to it. 
  3. From the Choose Problem menu, choose the issue you're having. 
  4. Follow the onscreen instructions. You might be asked to describe the problem in a text field. 
  5. Click Submit, and Apple Support will review your problem.


If your payment has been declined in App Store click here - How to complete your purchase?


Click here for App Store support for Billing and Subscriptions


For any other issues related to App Store purchase, click here to Contact Apple Support

 


Click here to see Steps to use restrictions to protect your App Store from unintentional or unauthorized purchases 




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