Note: The concept of an account is present only for Avaz ver 6.6 and above.
If you have deleted the account by mistake, don't panic! It's possible to restore it.
To restore the purchase
- If you had purchased the app via Google Play Store/ iOS App store :
- Sign up again with the same email address as used in the first installation.
- Your existing subscription will reflect in the app.
- If you had purchased the app via Avaz (or any other) website (via Stripe or RazorPay links)
- Your old subscription will not reflect in the new installation.
- Sign up with any email id and password.
- Write to support@avazapp.com about the deletion, along with the following details:
- Your registered email id on Avaz during the initial installation (for us to verify the purchase)
- The new signed-up email id (for us to extend the subscription)
- Once we receive the above details, our team will verify your purchase and give you access for the second installation.
To restore the data after account deletion:
- You need to have a backup from which you can restore
- If you have taken a backup to device storage / Cloud storage, you can restore the data from either of them.
- If you have not taken a previous backup, then it is not possible to restore the data after account deletion.
For any queries, please write to us at support@avazapp.com
Related articles
Avaz FAQ: How to delete my account?
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