Please go through the various conditions and take the relevant steps as listed below:
If you have purchased Avaz from a link:
- If you already have the app installed, close the app and re-open it under an active internet connection for the subscription to reflect in the app.
- If you have an existing subscription, please follow the steps listed below*.
- If you don't have the app installed:
- You will get a mail with a link to download the app.
- Download the app
- When you register for Avaz, please ensure that you enter the SAME email id (or phone number - for Android India), as that entered on the payment link as Username
If you have done an in-app purchased (bought from within the app)
- If you already have the app, the new subscription should reflect immediately.
- In Android devices (in some cases) it may take a few hours to reflect the purchase. Please re-try after sometime.
*If you have an existing subscription, please NOTE:
- The new subscription will reflect only after the current subscription expires, even if you have cancelled the existing subscription.
- E.g. if you currently have a Monthly subscription and bought a Lifetime version, then the Lifetime will reflect only on cancellation and expiry of the current subscription.
- Make sure you cancel the current active subscription, else it would auto-renew on expiry.
- Note: the new purchase will not auto-cancel the existing subscription, which has to be cancelled by you ideally before purchasing the new subscription.
Other conditions:
- You might have used a different email id on the link, and logged in with a different email id on the app. Contact support@avazapp.com sharing the details.
- IF you have bought the app on a different device (e.g. parent's phone in-app) and want to transfer it to the child's device, where the app is installed:
- Ensure you are logged in to the SAME Play store / App store id as the one you made the purchase on.
- Contact us at support@avazapp.com with the details