Support

• If you already have the app installed, close the app and re-open it under an active internet connection for the subscription to reflect in the app.
• If you have an existing subscription, please follow the steps listed below*.
• If you don't have the app installed: 
• You will get a mail with a link to download the app.
• Download the app
• When you register for Avaz, please ensure that you enter the SAME email id (or phone number - for Android India),  as that entered on the payment link as Username

If you have done an in-app purchased (bought from within the app) 

• If you already have the app, the new subscription should reflect immediately. 
• In Android devices (in some cases) it may take a few hours to reflect the purchase. Please re-try after sometime.

*If you have an existing subscription, please NOTE: 

• The new subscription will reflect only after the current subscription expires, even if you have cancelled the existing subscription.
• E.g. if you currently have a Monthly subscription and bought a Lifetime version, then the Lifetime will reflect only on cancellation and expiry of the current subscription.
• Make sure you cancel the current active subscription, else it would auto-renew on expiry.
• Note: the new purchase will not auto-cancel the existing subscription, which has to be cancelled by you ideally before purchasing the new subscription.
  
  

Other conditions: 

• You might have used a different email id on the link, and logged in with a different email id on the app. Contact support@avazapp.com sharing the details.
• IF you have bought the app on a different device (e.g. parent's phone in-app) and want to transfer it to the child's device, where the app is installed: 
  • Ensure you are logged in to the SAME Play store / App store id as the one you made the purchase on.
  • Contact us at support@avazapp.com with the details